Refund policy
1. Refund policy
Refund Policy
At MAVAN3D, your satisfaction is our priority. Please read our refund policy carefully before making a purchase.
Returns We accept returns on eligible items within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in their original packaging. Please note that custom, personalized, or made-to-order 3D-printed items cannot be returned unless they arrive damaged, defective, or not as described.
TikTok Shop Orders For orders placed through TikTok Shop, returns and refunds are processed in accordance with TikTok Shop's Buyer Protection Program. All TikTok Shop orders are eligible for returns within 30 days of delivery. Buyers may open a return request or dispute directly through the TikTok Shop app, and we are committed to resolving all requests fairly and promptly.
Return Shipping Customers are responsible for return shipping costs on standard returns. If an item arrives damaged, defective, or incorrect, we will cover return shipping and provide a prepaid return label. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.
Refunds Once we receive and inspect your return, we will notify you within 2 business days. If approved, your refund will be issued to your original payment method within 5–7 business days.
Damaged, Defective, or Incorrect Items If your item arrives damaged, defective, or not as described, please contact us as soon as possible within the 30-day return window with photos of the issue. You will receive a full refund (including original shipping) or a free replacement at no cost to you, and we will provide a prepaid return label.
Order Cancellations Because many of our items are made to order, please contact us as soon as possible if you need to cancel. Orders can be cancelled before production begins. Once production of a custom or made-to-order item has started, we may be unable to cancel or modify the order.
Exchanges We replace items that are defective or damaged upon arrival. To arrange an exchange, contact us at admin@mavan3d.com.
Non-Returnable Items
- Custom, personalized, or made-to-order 3D-printed products (unless damaged, defective, or not as described)
- Final sale or discounted items
- Gift cards
Contact Us For any return or refund inquiries, please contact us at admin@mavan3d.com or through TikTok Shop's messaging system.